FAQ

• Administrative costs of € 74.04 per file
• In addition to these, the cost of examining the application is charged € 123.40 per hour
• In case of adding space during the examination of a file, an additional 1.48 € per square meter will be required

(rates valid for the year 2025)

These rates are fixed by regional decret.

• Police: if you think the incident is malicious, report it as soon as possible.
• Your insurer (and/or mortgage lender): report the damage on the next business day.
• The housing company or landlord if you are a tenant.
• Your doctor if you are not feeling well. He or she can also help you deal with your fears and anxieties after the fire.
• Your loved ones: talk about what you’ve been through. Find people to share your story with.

• Before you can return home, the firefighters must declare the residence safe, and the police must determine the cause of the incident.
• If you are not allowed to return home, make sure the house is properly secured. You can have this done by municipal services or the police.
• If the place is declared uninhabitable, check if you are insured for a replacement home. If you are not entitled to replacement housing and have nowhere else to go, contact the CPAS of your place of residence.

Even though the advice of the fire brigade is not necessarily required for some events, you should always respect some rules. This is to ensure a minimum of safety for the public as well as to allow the emergency services to intervene quickly and efficiently. This responsibility lies with you.

1. Always ensure the passage or parking of fire engines:
   1. The required clear passage is 4 m wide and 4 m high;
   2. The required turning radius is 11 m inner radius and 15 m outer radius;
   3. The carrying capacity of the ground must allow the passage of vehicles with an axle load of 13 tonnes without getting stuck;
   4. In public areas, a minimum passage around the entire site, along the entirety of buildings, must be ensured.
2. Ensure that fire brigade aerial ladders always have access to the main facade of the buildings. When choosing the location, ensure that already unfavourable situations are not exacerbated (presence of overhead cables, power lines, trees obstructing access, etc.).
3. Guarantee access to available fire hoses and hydrants;
4. Maintain access of fire engines to the rear façade if present;
5. Guarantee access to a building with increased risks (retirement home, school, hospital, industrial building, and so on);
6. Reserve a completely free passage of at least 1m20 wide along facades. This should allow the passage of emergency teams (firefighters and paramedics with stretchers);
7. Interrupt a continuous row of temporary installations at least every 20 m with a completely free passage of 1m20 wide;
8. Place temporary installations close to a path if the event will take place in a park (grounds or open-air space) preferably as described in point 1;
9. Ensure that all temporary installations requiring a special connection to the public electricity grid or to a generator of more than 10 kVA are inspected by an organisation recognised by the Federal Public Service Economy, SMEs, Self-Employed and Energy. Electrical connections of small installations are carried out in accordance with the applicable standards and according to the rules of the art.

Even when an event as a whole is not the subject of a fire advice, specific conditions must be respected by/for:

• Street-performers.pdf
• Barbecue.pdf
• Brasero.pdf
• Chip-shop.pdf
• Cookers.pdf
• Vehicules.pdf
• Stage and associated structures.pdf
• Grandstands and benches.pdf
• Tents.pdf

The attestation is written directly after the intervention and is therefore readily available. There is no time limit on how long it takes to apply for an Action Attestation.

Prices vary according to the type of work involved.

Some services are free of charge: 

• fire and explosion response ;
• technical rescue work, provided it is an emergency call to protect or save a person;
• fighting calamitous events and disasters...

This list is determined by Royal Decree.

Other services are subject to a charge. Here are a few examples valid for 2025:

• Fixed charge for each vehicle involved: €20.03
• Stopping an alarm bell: €260.45
• Fire detection following a false technical alarm: €373.98
• Emptying premises, cellars, wells, drains, etc. : 260,45 €
• Sewer or gully unblocking: €260.45
• Removal or refixing of items threatening to fall onto the public highway (television aerial, gutter, chimney, hoarding, sign, facade bricks, etc.): €373.98
• Clearing the public highway: €260.45
• Neutralising an oil slick, excluding consumables: €260.45
• Destruction of wasp or other insect nests: €193.67
• Help for people trapped in a lift: €373.98
• Assistance with an animal: €260.45
• Ladders and lifts with non-consumable equipment and personnel: €293.84

However, for all other services, a flat rate per hour applies.

These rates are set by regional decree and are index-linked.

• Do not clean the burned area until insurance data has been collected.
• Contact your insurance company as soon as possible. They will send an expert to determine the cause and amount of damage. If you do not agree with his conclusions, you can always ask your insurer for a second expert opinion.
• Make a list of damaged items. Take photos if possible. Keep all invoices for expenses incurred in connection with the incident.

The minimum time limit for obtaining the intervention certificate is one week.

An event (dance party, corporate party, reception, etc.) that takes place in a room that has a general fire department notice stating that the room is suitable for these types of events should not be subject to a specific notice.

In this general notice, only the following will be verified:

• Respect of maximum capacity of persons to not exceed (compatibility with the proposed event);
• The validity date of the report (less than 5 years, without any changes or reallocation).

The owner or guarantor of the venue will provide this notice to the organizer who will present it to the municipal authority if necessary.

Within 10 days of receiving your complaint, we will acknowledge receipt and let you know if it is admissible or if we need further information to process it.

Our complaints department will then consult with the department concerned by the complaint to find a solution and ways of improving it.

You will be notified of the outcome of your claim no later than 60 days after it is submitted.